Thursday, 9 June 2011 09:21:28 BST
It might seem strange to you but one of the best things that can happen in this business is to receive a thank-you letter from a happy customer. These days people tend not to write in as much, most people phone or email or even get in touch with us by Facebook or Twitter. So when we do receive a letter , particularly a handwritten one it is an event in the office now. We received a lovely one very recently. It wasn’t just that it was handwritten, or that the writer had clearly enjoyed their chocolates it was who it was from and where it had come from. ‘Lainey’, as they sign himself, is a serving soldier in 4 Scots of The Royal Regiment of Scotland and is currently serving in Afghanistan. They’d received some Banana Creams from us and wrote to thank us and give us a little insight into his life. In truth we’ve little grasp of what their day is like, we think we’ve had a bad day when a supplier is late with a delivery, I imagine Lainey and colleagues could teach us a thing or two about what a bad day really is. So Lainey thanks for your letter, it means a lot to us that you took the time to tell us you enjoyed them, we hope you enjoy the next batch just as much. We’ve put a copy of Lainey’s letter on our Facebook page if you’d like to read it.
Posted in News By Fergusons Team